Community Manager

About the role

We are looking for an experienced Community Manager to lead the day‑to‑day operations of a premium branded residential development in Dubai. You will act as the central liaison between the owners association board, unit owners, tenants and the management company, ensuring smooth community functioning and brand alignment.

Key responsibilities

• Serve as primary liaison for the owners association board, owners, tenants and management, maintaining trusted relationships.
• Oversee community operations, ensuring compliance with owners association (OA) standards and brand partner requirements.
• Manage service charge collection, arrears follow‑up and coordinate budget tracking with finance.
• Plan, coordinate and minute Annual General Meetings and Extraordinary General Meetings, ensuring quorum and procedural compliance.
• Supervise FM contractors, soft‑service providers and security teams, enforcing SLA and brand standards.
• Handle owner and tenant complaints, escalations and neighbour disputes with professionalism and documented follow‑through.
• Coordinate move‑in/move‑out logistics, enforce community rules and issue violation notices.
• Develop and deliver resident engagement programmes, events and communications that reflect the development’s brand identity.
• Maintain accurate records of owner registers, unit usage, service charge accounts and contractor performance.
• Liaise with the brand hotel/operator to ensure alignment on shared services and resident‑facing standards.
• Monitor community KPIs (satisfaction scores, response times, open issues) and report to senior management.
• Contribute to reserve fund planning and preventive maintenance scheduling with the technical team.

Required profile

• Proven experience managing owners associations and branded residential communities in Dubai.
• Strong understanding of Dubai’s OA regulatory framework and its impact on community operations.
• Demonstrated ability to manage stakeholder relationships across owners, tenants, contractors and brand partners.
• Excellent organisational and communication skills with a focus on neutrality and documented processes.

Required skills

What we offer

• Competitive salary based on experience and market benchmarks.
• Employment visa and comprehensive medical insurance.
• Company laptop and necessary tools.
• Structured onboarding and training programme.
• Dynamic, growth‑oriented environment within a leading Dubai asset‑management firm.
• Exposure to a diverse, high‑value portfolio of residential and commercial properties across the UAE.
• Access to proprietary CRM, systems and technology stack.
• Collaborative, high‑performance team culture valuing accountability, innovation and excellence.