Coordinator – Key Client Services (UAEN)

About the role

Deliver high-quality client service operations by executing day‑to‑day administrative tasks and processing requests within established service‑level agreements. The role ensures operational excellence through precise documentation, data compilation, and seamless delivery of standard and additional agreed key client services to all stakeholders.

Key responsibilities

• Assist in obtaining and verifying client documents to ensure accuracy and completeness before processing.
• Execute data entry and documentation tasks to support daily client service operations and transaction records.
• Support processing of policy‑related transactions, including renewals, endorsements, and enrolments, under guided supervision.
• Maintain organized service transaction records for internal reporting and audit requirements.
• Notify clients about pending documentation or basic service updates in a timely manner.
• Draft routine service‑related emails and updates using established templates.
• Provide basic clarification on policy details to clients and brokers as directed.
• Escalate service issues, delays, or discrepancies to the relevant team or Line Manager for resolution.
• Meet internal service‑level timelines for responding to client inquiries and processing standard requests.
• Identify and report recurring client inquiries or patterns to supervisors for further analysis.
• Observe and ensure compliance with company policies, procedures, and regulatory standards.
• Perform routine checks on service transactions for consistency and accuracy.
• Compile and present basic service reports and performance metrics to supervisors as required.

Required profile

• Bachelor’s degree in Business Administration, Finance, Insurance, or a related field.
• Master’s degree (MBA) or related postgraduate qualification is preferred.
• 0–1 years of relevant experience.
• Professional certifications in Insurance, Customer Relationship Management, Business Development, or equivalent are advantageous.