Customer Reactivation Agent – Outbound Sales

About the role

We are seeking a proactive Customer Reactivation Agent to reconnect with our inactive subscribers and bring them back to our healthy meal subscription plans. You will work in a fast‑paced food‑tech environment, using outbound calls to engage former customers and convert them into active users.

Key responsibilities

• Contact inactive customers from the existing database and verify their details.
• Re‑engage former subscribers, present promotional offers and discounts, and convert them back to active plans.
• Understand reasons for cancellation, address concerns, and provide personalized solutions.
• Maintain accurate records of all interactions in the CRM system.
• Achieve daily call volume, reactivation and retention targets.

Required profile

• Minimum 3 years experience in outbound sales, telesales, retention or customer reactivation.
• Proven ability to meet sales targets and convert leads.
• Excellent communication, negotiation and objection‑handling skills.
• Fluent in English and Hindi.

Required skills

• Basic computer proficiency.
• Experience using a CRM system.

What we offer

• Competitive monthly base salary.
• Full UAE statutory benefits, including visa sponsorship, medical insurance and paid leave.
• End‑of‑service gratuity as per UAE law.
• Opportunities for growth in a high‑volume food‑tech environment.
• Supportive, health‑focused team culture.