Customer Service Advisor – Arabic Speaker

About the role

The Customer Service Advisor will handle inbound and outbound calls and online interactions for Arabic‑speaking customers in Abu Dhabi. The role focuses on delivering service that meets contractual KPIs while providing courteous, empathetic support.

Key responsibilities

• Ensure service delivery meets contractual Key Performance Indicators.
• Clarify customer requirements, use decision‑support tools and provide appropriate resolutions.
• Listen attentively, demonstrate empathy, and build rapport with customers.
• Greet customers professionally and maintain basic knowledge of client products and services.
• Accurately document interactions in the call tracking database.
• Participate in activities aimed at improving customer satisfaction and business performance.

Required profile

• High school diploma (preferred) with three to six months of relevant experience.
• Strong customer‑service orientation and courteous demeanor.
• Effective written and verbal communication skills in Arabic and English.
• Dependable with strong attention to detail and ability to multitask.
• Flexibility to adapt to shift rotations and a fast‑paced environment.