Customer Service Agent – French Speakers

About the role

Wheely is looking for a bilingual Customer Service Agent who can communicate fluently in English and French. Based in Dubai Internet City, you will handle passenger and chauffeur inquiries through calls, live chat and email, ensuring every journey meets the brand’s luxury standards.

Key responsibilities

• Deliver premium customer service across multiple channels (phone, chat, email).
• Adhere to operational SLAs to protect customers' time.
• Maintain high customer satisfaction scores and meet service targets.
• Investigate, resolve and escalate issues for passengers and chauffeurs quickly.
• Gather and prioritize feedback, forwarding insights to senior management.
• Contribute to continuous improvement of the customer experience.

Required profile

• Passion for delivering exceptional service in a luxury environment.
• Previous experience in a customer‑facing role within the luxury service sector.
• Excellent interpersonal and communication abilities.
• Ability to thrive in a fast‑paced, high‑volume contact centre.
• Fluency in spoken and written English and French.
• Willingness to work shifts, including nights and weekends, on‑site.
• Technically proficient with standard office tools.

Required skills

What we offer

• On‑site, full‑time position in Dubai.
• Competitive salary of AED 9,000 per month plus quarterly KPI‑based bonus.
• Private medical insurance.
• Best‑in‑class equipment and monthly credit for Wheely journeys.
• Professional development stipend.