Customer Service Agent / Representative (Khaleeji Arabic Speaking)

About the role

The Customer Service Agent/Representative is the face of Minimalist, handling customer queries, complaints and sales interactions in both Arabic and English.

Key responsibilities

• Manage complaints received via phone or writing, resolve or escalate as needed.
• Provide customer care by answering queries, following up on shipments and updating customers.
• Conduct abandoned‑cart and inbound sales calls to understand reasons for non‑completion and persuade customers to purchase.

Required profile

• 1–2+ years experience in sales, marketing or customer representation, preferably in a startup or e‑commerce environment.
• Outstanding verbal and written communication skills in Khaleeji Arabic and English.

Required skills

• Experience with social media platforms.
• Proficiency in WhatsApp for business communication.
• Familiarity with Monday.com and other ticketing/customer communication tools.

What we offer

• Competitive salary with performance‑based incentives.
• UAE visa and permits, health insurance, annual flight ticket allowance.
• Growth and long‑term development opportunities in a rapidly expanding organization.