Customer Service Coordinator – Order Fulfillment

About the role

The Customer Service Coordinator – Order Fulfillment ensures that customer inquiries are handled efficiently, orders are processed accurately, and deliveries are scheduled on time for Sika UAE customers. This role acts as the primary liaison between customers, key account managers, and logistics teams.

Key responsibilities

• Respond to customer queries via phone and email, escalating to KAM/TMM when needed.
• Enter sales orders (LPO) into SAP and verify stock availability.
• Schedule deliveries, communicate delivery details to logistics, and monitor order status.
• Maintain a minimal order list to guarantee timely fulfillment.
• Support quality and safety compliance according to company standards.
• Undertake additional duties assigned by the line manager.

Required profile

• Graduate in Business Management or equivalent.
• Minimum 3 years of related experience in order processing or customer service.
• Excellent written and spoken English; Arabic is a plus.
• Strong interpersonal, negotiation and presentation abilities.

Required skills

• Proficiency in SAP (preferred).
• Advanced knowledge of Microsoft Office applications.

What we offer

• Competitive salary aligned with local market benchmarks.
• Opportunities for skill development and career growth within a global specialty chemicals leader.