Customer Service Executive

About the role

Oia Properties is a real estate agency operating in Abu Dhabi and Dubai, specialising in the sale and resale of residential properties in the secondary market. It is looking for a Customer Service Executive to provide excellent customer support, handle client inquiries and ensure a smooth, positive experience for clients. The position is full-time, Monday to Friday, based in Abu Dhabi.

Key responsibilities

• Respond to customer inquiries by phone, WhatsApp, email and other channels.
• Assist clients with their requests, concerns and general inquiries in a professional and timely way.
• Coordinate with internal departments to resolve issues and follow up on pending requests.
• Maintain accurate records of customer interactions and updates.
• Handle complaints professionally and work toward effective resolutions.
• Provide accurate information on company services, processes and property-related matters.
• Follow up with clients to make sure their concerns are addressed.
• Support the team with administrative and customer-related tasks when needed.

Required profile

• Previous experience in customer service, client relations or a similar role is preferred.
• Strong written and spoken English; candidates who can join immediately are preferred.
• Good problem-solving, organisational and multitasking skills in a fast-paced environment.
• Real estate experience is an advantage.

Required skills

• Proficiency in Microsoft Office.
• Basic knowledge of CRM systems.