Customer Service Representative – Full‑time/Part‑time

About the role

We are seeking a friendly, patient and well‑organized Customer Service Representative to join our team in the United Arab Emirates. You will assist customers via phone, email, live chat and other channels, handling inquiries, complaints and providing product information to ensure a positive experience.

Key responsibilities

• Respond to customer inquiries through phone calls, emails, live chat and other communication channels.
• Provide accurate information about products, services, policies and procedures.
• Handle complaints, feedback and service‑related issues professionally.
• Identify customer needs and recommend appropriate solutions.
• Process orders, returns and service updates where applicable.
• Coordinate with internal departments to resolve issues efficiently.
• Maintain accurate records, service requests and communication logs.
• Monitor feedback and suggest improvements to service quality.

Required profile

• Excellent communication and interpersonal skills.
• Friendly, patient and customer‑oriented attitude.
• Strong listening, problem‑solving and conflict‑resolution abilities.
• Good organizational detail and time‑management skills.
• Ability to work independently and as part of a team.
• High school diploma or higher; business, communications or related field preferred.
• Previous experience in customer service, retail, hospitality or call‑centre is a plus.

Required skills

• Proficiency with Microsoft Office.
• Familiarity with CRM software, ticketing systems or call‑centre platforms.
• Ability to handle multi‑channel customer inquiries.

What we offer

• Flexible working arrangements – full‑time or part‑time.
• Supportive, collaborative team environment.
• Opportunities for training, mentorship and career development.
• Hands‑on experience with CRM and customer service operations.