Customer Success Engineer (Splunk)

About the role

The Customer Success Engineer will act as a trusted advisor for Splunk customers in the UAE region, ensuring they derive maximum value from their investments. You will lead onboarding, provide proactive health recommendations, and manage escalations to drive long‑term retention.

Key responsibilities

• Deliver comprehensive onboarding experiences and guide customers through successful adoption of Splunk solutions.
• Provide proactive environment health recommendations to optimize deployments and system performance.
• Manage and resolve critical customer escalations efficiently.
• Collaborate with cross‑functional Splunk and Cisco teams to champion customer needs.
• Contribute insights during Quarterly Business Reviews and align success strategies with account plans.

Required profile

• Minimum 3 years of experience in Technical Account Management, Customer Success, or Systems Engineering.
• Proven experience supporting enterprise customers in the Gulf, Levant, Egypt, and North Africa markets.
• Fluent in Arabic and English (written and verbal).

Required skills

• Hands‑on experience with Splunk platforms.
• Knowledge of IT operations, security, and infrastructure management.
• Ability to apply project management methodologies for technical deployments.