Customer Success Manager – AI Lab (Remote, $70/hr)

About the role

We are partnering with a leading foundational AI lab to find an experienced Customer Success Manager who will help train its newest language model on professional document, spreadsheet, and slide‑deck tasks. The role is fully remote and offers flexible hours.

Key responsibilities

• Design, evaluate, and refine AI‑generated documents, spreadsheets, and slide decks for core workflows such as health‑score dashboards and renewal risk scorecards.
• Produce quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice‑of‑customer synthesis briefs.

Required profile

• 4+ years leading customer success or support operations in a B2B SaaS or services organization.
• Ownership of health‑score models and renewal forecasting processes.
• Proven ability to turn messy support and usage data into trusted executive‑level decks and runbooks.
• Expert‑level craftsmanship in documents, spreadsheets, and slide presentations with strong written communication.

Required skills

• B2B SaaS
• Health‑score models
• Renewal forecasting
• Quarterly business review decks
• Escalation runbooks
• Support operations

What we offer

• Compensation of $70 per hour.
• Flexible commitment of 5–20 hours per week (or more if desired).
• Fully remote work schedule, start date ASAP.