Customer Success Manager – Dubai or Saudi Arabia

About the role

As a Customer Success Manager at SAP, you will partner with customers in the UAE or Saudi Arabia to ensure they realize the full value of their SAP solutions. You will guide them through adoption, consumption, and expansion phases, helping them achieve their business outcomes.

Key responsibilities

• Develop and execute account strategies and consumption plans that drive customer success and renewal.
• Build trusted relationships with key stakeholders and act as the primary escalation point for issues.
• Monitor SLA performance, track adoption metrics, and maintain high customer satisfaction.
• Collaborate with Global Customer Success Centers to leverage expertise throughout the customer lifecycle.
• Identify expansion opportunities and contribute to best‑practice playbooks.

Required profile

• Proven experience in post‑sales account management or customer success within enterprise software.
• Strong analytical mindset with the ability to use data and tools to drive adoption.
• Excellent communication and relationship‑building skills.
• Ability to manage complex projects and navigate escalations effectively.

Required skills

• Experience with SAP solutions or similar enterprise platforms.

What we offer

• Continuous learning and skill development.
• Competitive benefits and a supportive team culture.
• Opportunities to grow within a global leader in enterprise software.