Customer Supply Chain Lead

About the role

McCain Foods is seeking a Customer Supply Chain Lead to support its growth in the Middle East and North Africa (MENA) region. You will act as the primary operational liaison between key customers and internal teams, ensuring a seamless Order‑to‑Cash experience and driving continuous improvement across the supply chain.

Key responsibilities

• Serve as the main operational contact for top customers, overseeing pre‑order, order, and post‑delivery touchpoints.
• Manage the full Order‑to‑Cash cycle, balancing demand with inventory to avoid stockouts or excess.
• Develop, monitor, and refine service level agreements (SLAs) tailored to each key customer.
• Analyze customer performance using agreed‑upon scorecards and share best‑practice insights.
• Coordinate with sourcing units, shipping forwarders, and 3PL partners to guarantee timely order fulfillment.
• Identify operational gaps with customers and create joint action plans to improve efficiency.
• Represent customer interests in cross‑functional projects such as new product launches, logistics initiatives, and regulatory requests.
• Respond promptly to customer queries and complaints, maintaining a speed‑to‑market mindset.

Required profile

• Bachelor’s degree in Supply Chain, Finance, Business Administration or a related field.
• Minimum 3 years of experience in FMCG, preferably in supply chain, customer service, or logistics.
• Understanding of food‑sector market dynamics and international trade barriers.
• Strong customer‑facing orientation with proven relationship‑building skills.
• Knowledge of supply chain processes, international logistics, and S&OP.

Required skills

• SAP
• Power BI
• Microsoft Office (Excel, Word, PowerPoint)