Director, People and Culture

About the role

Fairmont The Palm, a luxury resort on the Palm Jumeirah in Dubai, is looking for a Director of People and Culture. The role develops and implements people and culture strategies that support the hotel's business objectives, operational priorities and financial performance, working closely with the General Manager and executive leadership.

Key responsibilities

• Lead the annual P&C budget and workforce plan, align staffing levels and people costs with business forecasts, and analyse monthly people costs against budget and forecast.
• Oversee manning forecasts, headcount controls and workforce productivity, adapting staffing to occupancy, seasonality and demand.
• Monitor payroll, benefits, recruitment, learning and development and other people-related expenditure with Finance and department leaders.
• Lead employee relations, resolve conflicts fairly, investigate matters objectively and coach leaders on disciplinary matters and grievance resolution.
• Champion a diverse and inclusive workplace and promote open dialogue between staff and management.
• Develop, review and implement P&C policies and procedures, and advise on changes in employment legislation.
• Lead performance management, including objective setting, reviews, development planning and succession planning.
• Benchmark compensation and benefits and develop learning and development strategies, integrating learning technologies.

Required profile

• Minimum 6 years' experience in a People and Culture role, including leadership or management capacity.
• Previous experience in hospitality.
• Degree or diploma in a related field is an asset, as is a CPHR designation or working towards it.
• Proven communication and interpersonal skills, attention to detail in a fast-paced environment, strong organisational and leadership skills, and reliability.

Required skills

• Strong knowledge of computer programs, including Microsoft Office (Outlook, Word, Excel, Publisher, PowerPoint).