Duty Manager – Front Office

About the role

The Duty Manager – Front Office will oversee front‑office operations at Jumeirah Beach Hotel, ensuring service standards and property strategy are met. This role involves supervising daily activities, handling guest issues, and supporting the team to deliver exceptional experiences.

Key responsibilities

• Supervise front‑office operations and align them with Jumeirah service standards.
• Conduct room inspections to verify availability and compliance.
• Coordinate activities across departments to improve cooperation and service delivery.
• Attend daily briefings and communication meetings to keep the team aligned.
• Manage booking situations, including overbooking scenarios.
• Address guest complaints, coordinate corrective actions, and resolve emergencies.
• Oversee team performance, ensuring adherence to company policies and procedures.
• Perform any additional duties as requested by management.

Required profile

• Bachelor's degree in hospitality management, business administration, or a related field.
• 3–5 years of experience in guest services, public relations, or front‑office roles within luxury hospitality.
• Proven ability to lead, coach, and develop high‑performing teams.
• Strong communication and interpersonal skills for building effective relationships.
• Excellent guest engagement and a passion for delivering outstanding experiences.

What we offer

• Supportive and inclusive work environment with learning & development programmes.
• Opportunities for internal mobility within Jumeirah’s global network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Comprehensive healthcare, life insurance, and paid annual leave.
• Performance‑based incentives and a competitive tax‑free salary paid in AED.