Duty Manager - Front Office

About the role

Kempinski Hotel Mall of the Emirates in Dubai is looking for a Duty Manager within its Front Office and Guest Services team. Reporting to the Front Office Manager, the Duty Manager ensures the department's long-term and short-term goals are met, supports and assists the Front Office and all departments so that guests receive prompt, effective service, and manages the Front Office in the absence of the Front Office Manager or Assistant Front Office Manager.

Key responsibilities

• Ensure day-to-day operations run smoothly and proactively, keeping fire exits clear under the Health & Safety policy
• Support all Front Office sections and give guests prompt, cordial attention and personal recognition, resolving their problems
• Coordinate with Housekeeping, Engineering, Sales and other departments on matters affecting them
• Check arrival correspondence, control room availability for walk-ins, and follow up on room discrepancies and walk-in credit standing
• Maintain reservation procedures, check arrivals folios and billing instructions, and promote in-house sales and facilities
• Follow emergency procedures, inspect rooms and areas for cleanliness and health and safety, and coordinate with security
• Handle overbooking accommodation and transport, and welcome and farewell VIPs, delegations and group leaders
• Conduct an efficient hand-over with the incoming manager

Required profile

• Minimum 5 years in a Front Office supervisory position, preferably as Section Head in a 5-star property
• Proven track record with good progression, mature and customer-focused
• Excellent spoken and written local language and English; additional languages are beneficial

Required skills

• Comprehensive Opera and Micros knowledge
• Up-selling techniques
• Microsoft Excel and statistical knowledge