Duty Manager – Hotel Operations

About the role

The Duty Manager will support the smooth operation of all hotel departments at Grand Mercure Dubai City, ensuring exceptional guest experiences from reservation to departure. Reporting to senior management, you will lead by example, handling guest requests, overseeing health and safety, and driving team performance.

Key responsibilities

• Assist in managing all operational departments as needed, including front office and food & beverage.
• Prepare rosters, control costs and contribute to forecasting.
• Develop reservation agents through coaching and succession planning.
• Set and monitor KPIs for front office performance and guest satisfaction.
• Oversee check‑in and check‑out processes, ensuring compliance with procedures.
• Respond promptly to guest requests and resolve issues across the property.
• Maintain health and safety standards for guests and staff.
• Coordinate with department heads to deliver consistent high‑level service.

Required profile

• Previous experience in a similar hospitality role.
• University or college degree in a related field preferred.
• Professional presentation and strong interpersonal abilities.
• Highly responsible, reliable and able to work under pressure.

Required skills

• Property Management System (PMS) proficiency.
• Computer literacy in Microsoft Windows applications.