E-Commerce Manager – Sports Retail

About the role

Our client, a leading sports retail company in Dubai, is seeking an experienced E‑Commerce Manager to drive online sales and enhance the digital shopping experience. You will own the end‑to‑end e‑commerce operation, working closely with marketing, merchandising, logistics and IT teams.

Key responsibilities

• Manage day‑to‑day operations of the online store and marketplace channels, ensuring product data, pricing and promotions are accurate.
• Optimize website performance, user experience and conversion rates through continuous testing and enhancements.
• Develop and execute digital merchandising strategies, monitor stock levels and run seasonal campaigns.
• Oversee order processing, fulfillment and customer service to maintain high service standards.
• Collaborate with the marketing team on SEO, SEM, email, social media and paid campaigns to drive traffic and conversions.
• Track KPIs such as conversion rate, AOV, ROAS and CAC, producing regular performance reports.
• Maintain relationships with external agencies, technology partners and service providers.

Required profile

• Bachelor’s degree in Business, Marketing, E‑commerce or a related field.
• Minimum 4 years of experience managing e‑commerce platforms in a retail environment.
• Strong commercial acumen with a data‑driven mindset.
• Excellent stakeholder management and communication skills.

Required skills

• Email Marketing
• Paid Digital Campaigns
• SEM
• Social Media
• Magento
• Shopify
• Google Analytics
• WooCommerce
• SEO