End User Support Senior Specialist

About the role

The End User Support Senior Specialist provides high‑quality IT support to senior and executive users, ensuring a seamless experience across desktops, laptops, mobile devices and collaboration tools.

Key responsibilities

• Serve as the primary IT support contact for VIP and senior management, handling 1st and 2nd line incidents and service requests.
• Install, configure, maintain and repair hardware, software, peripherals and end‑user devices in Windows and macOS environments.
• Troubleshoot LAN, WAN, VPN, routing, switching and internet connectivity issues.
• Manage Active Directory access, corporate applications, system health monitoring and ticket prioritisation.
• Develop technical documentation, knowledge‑base articles and mentor support engineers.

Required profile

• Bachelor’s degree in Computer Science or Computer Information Systems.
• 5–10 years of experience providing IT support to VIP users.
• CompTIA A+, Network+ or equivalent certifications.
• Professional communication skills.

Required skills

• Windows and macOS operating systems.
• Active Directory management.
• Hardware and software troubleshooting.
• Network troubleshooting (LAN, WAN, VPN, routing, switching).
• Collaboration tools such as Microsoft Teams and Zoom.
• Mobile device support.

What we offer

• Friendly, positive work environment.
• Opportunity to work with a diverse team of over 45,000 colleagues.
• Company mission focused on creating memorable experiences.