Escrow Services Processor

About the role

The Escrow Services Processor will deliver superior client service and ensure seamless execution of all escrow operations for real‑estate, common‑area, body‑corporate and commercial transactions. Working closely with internal teams and external stakeholders, the role supports regulatory compliance and operational efficiency.

Key responsibilities

• Handle day‑to‑day escrow activities in line with Real Estate, DIFC, Common Area and Commercial escrow laws and internal procedures.
• Review and process daily transaction documents (payments, deposits, allocations, cancellations, guarantees, retentions, etc.) and provide timely confirmations to clients and stakeholders.
• Liaise with bank‑appointed engineers to obtain certifications for payment releases.
• Reconcile internal and regulatory reports, ensuring timely submission to regulators and stakeholders.
• Escalate and obtain approval for any exceptions, maintaining confidentiality and meeting response timelines.
• Support product managers and business units by testing new releases, providing sign‑offs, and coordinating with IT and Tanfeeth teams.

Required profile

• UAE national.
• Bachelor of Commerce or equivalent degree.
• 0‑2 years of experience in escrow operations or related banking functions.
• Result‑oriented with strong client focus.
• Team player, quick learner, and professional demeanor.

Required skills

• Proficiency with Finacle, BPM, EMS, smartBUSINESS, Payment Hub and other banking applications.
• Strong knowledge of MS Word, Excel and PowerPoint.