Food Preparation Lead

About the role

Hellochef is scaling its operations and needs a hands‑on Food Preparation Lead to oversee daily ingredient preparation across vegetable, dairy and dry rooms. Reporting to the Operations Manager, you will ensure that every ingredient is handled to the highest quality standards and that preparation runs smoothly, safely and on schedule.

Key responsibilities

• Guarantee that only fresh, acceptable‑quality ingredients are prepared and released to production.
• Investigate and resolve food‑preparation‑related customer complaints within 24 hours, implementing corrective actions and root‑cause elimination.
• Review weekly ingredient requirements, define sequencing plans and organise room layout to protect quality and maintain efficient workflow.
• Prevent delays, bottlenecks or rework in vegetable, dairy and dry ingredient preparation.
• Develop and hold PICs accountable for hygiene, accuracy and daily workflow, ensuring the right staffing levels for steady production flow.
• Maintain clean, inspection‑ready preparation areas with consistent standards across all shifts.

Required profile

• Strong awareness of ingredient quality and ability to protect it during handling.
• Analytical mindset for identifying root causes of quality or preparation issues.
• Experience planning production and organising workflow to meet tight schedules.
• Leadership skills to enforce hygiene, quality and operational discipline through the team.

Required skills

What we offer

• On‑site, hands‑on role aligned to a six‑day production schedule.
• Market‑competitive compensation with bi‑annual performance reviews.
• 26 days annual leave, annual flight allowance and relocation support to Dubai.
• Premium medical insurance covering dental and optical.
• 50 % Hello Chef discount and regular food tastings.
• High‑ownership, high‑feedback culture with clear expectations and real accountability.