Front Desk Agent (Russian Speaker)

About the role

Fairmont The Palm, a luxury resort on Palm Jumeirah Island in Dubai, is looking for a Russian-speaking Front Desk Agent. The role covers the daily arrival and departure functions of guests, following the Fairmont Service Promise and Accor standards.

Key responsibilities

• Perform registration by collecting guest data according to established guidelines, and review group resumes, VIP reports and daily business reports.
• Cash handling and credit processing, including gift card redemption; ensure the cash report is balanced and closed at the end of the shift.
• Support the Concierge or Telephone Operator, resolve guest complaints and follow up with the manager.
• Review the room queue with Housekeeping to speed up turnovers, tell guests their room is ready and coordinate luggage delivery with Guest Services.
• Update due-out and discrepancy records, post charges for late check-outs, run the daily bucket check report against guest folios and file receipts correctly.
• Enforce strict control of room keys and secure guest valuables in the hotel safe deposit box.
• Promote the hotel's loyalty program and upsell through the FO Up-selling program, using the Royal Service Manager as the main communication tool.
• Take and deliver guest messages, respond to queries positively and follow department policies, procedures and safety standards.

Required profile

• Fluency in English and at least one additional language.
• Passion for guest service, excellent written and verbal communication, and strong interpersonal and leadership skills.
• Highly organised, able to work under pressure and to prioritise multiple tasks and guest requests.
• Ability to work independently; degree or diploma in Hospitality Management and at least 1 year of hotel experience are assets.

Required skills

• Knowledge of a property management system such as Opera is an asset.
• Experience with a hotel loyalty program is an asset.
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).