Front-End Customer & Patient Call Centre Executive (Arabic & English)

About the role

A call centre team is looking for a dynamic, customer-focused Front-End Customer & Patient Call Centre Operations Executive. The role manages patient and customer interactions, schedules appointments and supports callers through several communication channels while delivering an excellent customer experience.

Key responsibilities

• Handle inbound customer and patient calls professionally and efficiently
• Schedule, reschedule and confirm appointments
• Support customers by voice, WhatsApp and email
• Answer customer inquiries and resolve issues promptly
• Maintain accurate records of interactions and appointments
• Escalate complex issues to the right department
• Keep customer satisfaction and service quality high

Required profile

• Bachelor's degree or diploma preferred
• 1-3 years of experience in customer service, call centre operations, patient support or a similar role
• Fluent spoken and written Arabic and English
• Healthcare or medical industry experience is an added advantage

Required skills

• Experience in inbound call handling and appointment scheduling
• Ability to manage several communication channels at once
• Strong organization and problem-solving skills
• Proficiency in MS Office and CRM systems