Front of House Team Member

About the role

The Front of House team member will be the face of BRAU, delivering a seamless and elevated client experience within the salon. You will welcome clients, manage bookings, handle payments and support the daily operations of the studio.

Key responsibilities

• Greet clients, check them in and out, and collect payments.
• Perform daily financial reconciliation and cash handling.
• Read the appointment schedule, add client notes, and optimise the studio’s calendar.
• Maintain comprehensive client profiles and update them with relevant information.
• Handle client complaints with empathy, provide clear information about services, and recommend retail products.
• Support artists by managing their schedule requirements and assisting in other operational tasks as needed.
• Track and achieve in‑house sales targets through upselling treatments, retail, and packages.

Required profile

• Previous experience in front‑of‑house, reception, hospitality or customer service.
• Excellent verbal communication and a polite, professional manner.
• Strong organisational skills, able to prioritise and work under pressure.
• Reliable, punctual, presentable and customer‑first attitude.

Required skills

• Proficiency with basic office software such as Microsoft Office.
• Experience using Google Workspace.
• Comfortable learning bespoke booking or CRM systems.