Front Office Manager – Hospitality Leadership

About the role

Picture yourself leading the Front Office team at DoubleTree by Hilton Resort & Spa Marjan Island, ensuring every guest enjoys a warm and seamless experience from check‑in to check‑out.

Key responsibilities

• Oversee daily Front Office operations while upholding Hilton service and operational standards.
• Deliver exceptional guest experiences, recognise VIPs and drive continuous satisfaction improvements.
• Maximise occupancy and revenue through rate management, upselling and promotion of hotel services.
• Lead, motivate, train and develop the Front Office team to achieve high performance.
• Ensure compliance with safety, security, fire and health regulations.
• Manage staffing levels, schedules, budgets and departmental performance.
• Maintain effective communication with all hotel departments and ensure proper use of property management systems.

Required profile

• Minimum 2 years’ experience in a Front Office Manager role and a degree or diploma in Hotel Management or equivalent.
• Proven ability to lead, coach and develop high‑performing teams.
• Strong commitment to delivering exceptional guest experiences and high service standards.
• Commercial awareness with experience managing departmental budgets and P&L.
• High IT proficiency; knowledge of Property Management Systems is an advantage.
• Previous experience within Hilton is preferred.

Required skills

• Property Management System (PMS) proficiency