Front Office Receptionist

About the role

We are looking for a professional and organized Front Office Receptionist to be the first point of contact for visitors, clients, and employees at our Abu Dhabi property. You will create a welcoming atmosphere while handling a variety of administrative tasks.

Key responsibilities

• Greet and direct visitors with a warm, professional demeanor.
• Answer and manage incoming phone calls, emails, and other communications in both English and Russian.
• Schedule appointments, maintain executive calendars, and manage meeting room bookings.
• Perform data entry, filing, and document preparation.
• Coordinate travel arrangements and process expense reports when required.
• Handle incoming and outgoing mail and packages.
• Maintain a clean and organized reception area.
• Support office management tasks to ensure smooth daily operations.
• Collaborate with other departments to improve overall efficiency.
• Follow security protocols and keep accurate visitor logs.

Required profile

• Fluency in English and Russian (written and spoken).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer‑service orientation with a professional demeanor.
• Previous experience in a receptionist or front‑office role.
• Experience working in a multicultural environment.
• High school diploma or equivalent (required); bachelor’s degree in Hospitality, Business Administration, or related field (preferred).
• Knowledge of hospitality industry practices (preferred).
• Ability to maintain confidentiality and handle sensitive information.
• Flexibility to adapt to changing priorities in a fast‑paced setting.

Required skills

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

What we offer

• Employee benefit card with discounted rates at Accor properties worldwide.
• Learning programs through Accor Academies.
• Opportunities for career development across properties and regions.
• Participation in corporate social responsibility initiatives such as Planet 21.