Fusion Trade Innovation Application Support Specialist

About the role

Persistent is seeking a hands‑on Application Support Specialist to manage day‑to‑day operations of Finastra Fusion Trade Innovation (FTI) within a Trade Finance ecosystem. The role focuses on production support, performance monitoring, environment stability, and platform administration.

Key responsibilities

• Provide L2/L3 production support for Fusion Trade Innovation, monitoring system health, logs, batch jobs and transaction processing.
• Investigate and resolve application incidents, defects and user‑reported issues while coordinating with infrastructure, database and business teams.
• Maintain SLAs, ensure system availability and perform performance management, including bottleneck identification and capacity planning.
• Execute regular server and application housekeeping tasks such as log cleanup, storage monitoring, archiving and batch job scheduling.
• Plan, coordinate and apply product patches and upgrades, perform pre‑ and post‑deployment validation and maintain configuration documentation.

Required profile

• Bachelor’s degree in Computer Science, IT or related field.
• 4+ years of application support experience in banking or financial services, preferably with mission‑critical enterprise applications.
• Strong analytical, problem‑solving and communication skills; ability to work in shift/on‑call models.

Required skills

• Fusion Trade Innovation
• Linux/Unix server environments
• Oracle / SQL database querying
• Application performance monitoring tools
• ITIL‑based support processes

What we offer

• Competitive salary and benefits package, including health insurance for family members.
• Sponsorship for immediate joiners and support for professional development through certifications and higher education.
• Hybrid work options, flexible hours, employee engagement initiatives and long‑service awards.