Group, Conference & Events Specialist - Seller

About the role

Conrad Dubai is looking for a Group, Conference & Events Specialist who acts as a seller. The role drives hotel revenue by identifying new business opportunities, building lasting client relationships and showcasing the hotel's venues and event experiences. It sits within the GC&E function and works closely with the Proactive Sales team.

Key responsibilities

• Manage group and event enquiries from first contact through confirmation, understanding client needs, objectives, budgets and expectations.
• Prepare and share personalised proposals within 24 hours of enquiry, with accurate information and competitive offers.
• Negotiate with the Proactive Sales team, convert prospects into confirmed bookings and meet revenue targets.
• Identify upselling opportunities and promote accommodation, meeting facilities and event services.
• Provide accurate room and banquet availability, pricing and event packages in line with the hotel's selling strategy.
• Prepare and issue contracts, communicate agreed terms and follow up on initial deposits with the Finance team.
• Hand over confirmed bookings to the GC&E Planning team with signed contracts and complete documentation.
• Record proposals, options, tentative and confirmed business in Delphi in line with Hilton's commercial standards.
• Nurture existing accounts, welcome walk-ins and run site inspections to build loyalty and generate repeat business.
• Own departmental KPIs such as revenue, conversion rates, sales activity and customer retention, and contribute to high Meeting Planner Survey scores.
• Stay aware of competitors and market trends, and collaborate with GC&E Planning, Proactive Sales, Revenue, Finance and operations.