Guest Engagement Team Lead – Arabic Speaker

About the role

We are looking for an enthusiastic Guest Engagement Team Lead who is fluent in Arabic to oversee the daily operations of Hoppi, a new family‑friendly play destination in Abu Dhabi. The role combines hands‑on facilitation, guest interaction and leadership of front‑of‑house staff to ensure a safe, enjoyable experience for children and their families.

Key responsibilities

• Provide impeccable service to guests, modelling appropriate adult‑child interactions and Hoppi’s core values.
• Supervise, coach and conduct 1‑on‑1 check‑ins with front‑of‑house colleagues working at reception and within galleries.
• Lead daily briefings, team‑building activities and training sessions to keep the team informed and motivated.
• Oversee floor and program facilitation, including activations, birthdays, field trips and camps.
• Collaborate with the Venue Manager to set objectives, gather guest feedback and propose improvements.
• Handle guest concerns and questions, ensuring swift and courteous resolution.

Required profile

• Fluent Arabic speaker with excellent communication skills in English.
• Proven experience in a guest‑facing or hospitality environment, preferably in a supervisory role.
• Strong leadership attitude, proactive mindset and ability to train and motivate staff.
• Passion for creating memorable experiences for children and families.

Required skills