Head of Operations & Planning (OFEA)

About the role

The Head of Operations & Planning supports the Associate Director in the Office of Faculty Excellence and Advancement (OFEA). This senior position provides day‑to‑day oversight of multiple program teams, ensures alignment with strategic priorities, and builds the operational infrastructure that enables the office to scale.

Key responsibilities

• Maintain a consolidated view of all OFEA processes, projects, deadlines and staffing demands, and run regular operational meetings with workstream leaders.
• Oversee daily operations of the Center for Teaching Excellence, Nexus, and Postdoctoral Affairs, coordinating resources and surfacing risks without direct line authority.
• Own project plans for major initiatives such as faculty orientation, retreats and program launches, introducing lightweight project‑management practices.
• Build and maintain a library of reusable templates and standard operating procedures to ensure consistency across teams.
• Own the data and reporting infrastructure, consolidating metrics into dashboards and regular reports for senior leadership.

Required profile

• Bachelor’s degree (master’s preferred) in higher‑education administration, business administration or a related field.
• At least 8 years of program or project‑management experience, preferably in higher education or a multi‑stakeholder environment.
• Proven ability to coordinate multiple teams and processes without formal authority.
• Strong systems‑thinking and process‑documentation capabilities.
• Experience consolidating budgets or resource visibility across workstreams.

Required skills

• Excel
• Power BI