Head Waiter - BeatBAB

About the role

BeatBAB is a hospitality concept combining tapas, expressive drinks and an analog listening culture, described as a cultural platform where guests stay longer than intended. The Head Waiter/Waitress leads the service team and acts as the link between management and the service staff, overseeing daily floor operations and supporting the Restaurant Manager.

Key responsibilities

• Lead the service team during shifts, ensuring smooth coordination, timely order delivery and adherence to service standards.
• Monitor the dining area to ensure guest satisfaction and an efficient workflow.
• Maintain thorough knowledge of the menu, daily specials and promotions.
• Encourage upselling of food and beverages to enhance the guest experience and maximise sales.

Required profile

• Minimum 3-5 years of experience in a high-end restaurant, lounge or hospitality venue, including at least 1-2 years in a senior role.
• Ability to multitask and stay calm under pressure in a fast-paced environment.
• Professional appearance, positive attitude and strong sense of responsibility.
• Flexible to work evenings, weekends and holidays as required.

Required skills

• In-depth knowledge of food and beverage service and dining etiquette.
• Knowledge of POS systems.