Help Desk Coordinator – Arabic Speaker

About the role

The Help Desk Coordinator provides proactive administrative and help‑desk support to the Operations and Property Management teams at Salayel Hospitality. The role ensures smooth day‑to‑day operations, effective communication, accurate documentation, and timely reporting while serving both Arabic‑ and English‑speaking stakeholders.

Key responsibilities

• Manage and respond to all incoming help‑desk calls, emails, and service requests, logging and tracking them through the help‑desk system.
• Coordinate with internal teams and external service providers to complete maintenance and operational requests, escalating unresolved issues when necessary.
• Provide administrative support to Operations Managers, Property Managers and Assistant Property Managers, maintaining records, schedules and office supplies.
• Maintain and update SOPs, operational manuals, and shared‑drive documentation, and prepare regular operational reports.

Required profile

• Minimum 3 years of experience in help‑desk coordination, administration, or operations support.
• Diploma in any discipline, preferably Administration or Business Administration.

Required skills

• Fluency in Arabic and English (spoken and written).
• Familiarity with ERP systems, CAFM systems, or help‑desk platforms.
• Advanced MS Office skills.