Instant Service Agent

About the role

The Instant Service Agent provides prompt, courteous, and efficient support to hotel guests, ensuring a high level of satisfaction through personalized service. Working within the Holiday Inn & Staybridge Suites Dubai Business Bay, you will be part of a dynamic team that creates memorable stays for both business and leisure travelers.

Key responsibilities

• Deliver fast, friendly service to guests in line with brand standards.
• Handle incoming calls, wake‑up calls, and emergency calls efficiently.
• Log all guest requests and issues using Messagebox and follow up to ensure resolution.
• Maintain guest privacy and confidentiality at all times.
• Rotate across morning, afternoon, and night shifts as required.
• Check and act on emails promptly and attend shift briefings.
• Collaborate with supervisors, managers, and other departments to provide seamless service.

Required profile

• Minimum two years of experience in a similar role within a 4‑star hotel, call centre, or customer‑service environment.
• Strong knowledge of hotel policies, procedures, and local attractions.
• Ability to work flexible shifts, including nights.
• Excellent communication and teamwork skills.

Required skills

• Proficiency with Alcatel telephone system.
• Experience using Opera property management system.
• Familiarity with Messagebox logging tool.
• Competence in Microsoft Office applications.