Investigation Specialist – Trust & Safety

About the role

In this role you’ll keep the delivery ecosystem honest, safe, and running smoothly. You’ll investigate issues that could impact drivers or customers, spot patterns before they become problems, and bring clarity to often messy or ambiguous situations.

Key responsibilities

• Investigate reported incidents by gathering facts, interviewing stakeholders, and analyzing data.
• Drive fair and consistent decision‑making while respecting drivers’ rights and business expectations.
• Identify early warning signs, behavioral trends, recurring violations, or compliance gaps and act before problems escalate.
• Collaborate with operational teams and Delivery Service Partners (DSPs) to explain findings, agree on corrective steps, and monitor follow‑through.
• Help build simple mechanisms and routines that prevent repeated issues and improve ecosystem safety.
• Prepare clear summaries and recommendations for leaders to act quickly and confidently.
• Support escalations that could affect safety, customer experience, or business continuity.
• Maintain balanced judgement in sensitive or time‑pressured cases, ensuring fairness and consistency.

Required profile

• Fluent in speaking, reading and writing English.
• Fluent in speaking, reading and writing Arabic.
• Experience in an operational role.
• Experience in investigations case management.