IT Support and Systems Assistant

About the role

ES World, an international English language training centre with campuses in Dubai and London, is looking for a practical, service-focused IT Support and Systems Assistant. The role provides first-line technical support, maintains devices and helps staff resolve everyday IT issues.

Key responsibilities

• User support: respond to requests by phone, email, ticketing system and in person; troubleshoot hardware, software, printer and basic network issues; log and follow up tickets, escalating complex ones.
• Accounts and applications: reset passwords, unlock accounts, resolve email, Microsoft Office and Microsoft 365 issues, and assist with Microsoft Entra ID sign-ins and MFA.
• Device setup and deployment: install, configure and update computers, monitors, printers, IP phones and Android devices; maintain classroom Windows devices and install approved software.
• Employee equipment: prepare devices for new starters, replace faulty or outdated equipment, transfer data and settings, return old equipment to stock and wipe devices from leavers.
• Maintenance and repairs: health checks, cleaning, updates, hardware repairs, component replacement and coordination of warranty repairs with vendors.
• Printers and copiers: fix paper jams, queues, drivers, network printing, rollers and print quality, replace toner and parts, and coordinate vendor servicing.
• Cabling and meeting rooms: pull, terminate, label and test network cables (RJ45, patch panels); set up projectors, displays, Teams conferencing, cameras, microphones and speakers.
• Assets and security: maintain asset records, check equipment and network points, manage IT consumables and help users follow IT policies and security practices.

Required profile

• Diploma or degree in IT or a related field.
• 3-4 years' experience in IT support or helpdesk roles; UAE experience preferred.
• Hands-on experience maintaining and repairing computers and devices, including replacing RAM, SSDs/hard drives, screens, keyboards and batteries.
• Experience diagnosing and repairing printer faults and replacing components.
• Good English communication and customer service skills, with patience, attention to detail, effective time management and a collaborative approach.
• Willingness to learn and work additional hours when required.

Required skills

• Sound knowledge of Windows 10/11, Microsoft Office, Microsoft 365 (Outlook, Teams, OneDrive) and basic networking.
• Practical skills in network cabling, meeting room setup and device maintenance.
• CompTIA A+ or a similar certification is an advantage.

What we offer

• Salary of AED 4,000 per month.
• UAE employment visa, medical insurance and annual leave in line with UAE Labour Law.