IT Support Specialist – Backfill (Freelance)

About the role

We are seeking a reliable and flexible IT Support Specialist to provide on‑site technical assistance when full‑time engineers are unavailable. This backfill position offers a freelance arrangement to support desktops, laptops, and peripheral devices across our UAE locations.

Key responsibilities

• Provide on‑site IT support for desktops, laptops, and peripheral devices.
• Install, configure, and maintain hardware and software according to organizational standards.
• Perform IMAC (Install, Move, Add, Change) activities for IT assets.
• Handle hardware and software troubleshooting, including break‑fix support.
• Coordinate with OEMs/vendors for hardware repairs, replacements, and escalations.
• Manage IT inventory, asset tracking, and documentation.
• Perform system imaging for laptops and desktops.
• Support printer setup, troubleshooting, and network printer installations.
• Assist with conference‑room AV setup and meeting‑room technologies.
• Provide high‑touch VIP/end‑user support and after‑hours assistance when required.
• Support Office 365 issues, user account troubleshooting, and compliance/security software.
• Provide support for both Windows and Mac devices.

Required profile

• Strong knowledge of desktop/laptop troubleshooting and configuration.
• Hands‑on experience with hardware support and peripheral devices.
• Basic networking knowledge, including DHCP, DNS, and LAN connectivity.
• Experience in printer and network‑printer setup and troubleshooting.
• Familiarity with Office 365 support.
• Good communication and interpersonal skills.
• Ability to work independently in a dynamic environment.

Required skills

• Laptop troubleshooting
• System imaging
• Printer setup
• Networking knowledge (DHCP, DNS, LAN)
• Compliance/security software
• Peripheral devices
• Hardware support
• Office 365