Key Account Manager – E‑commerce

About the role

The Key Account Manager will serve as the primary liaison for Apparel Group’s most important e‑commerce clients, driving growth and ensuring seamless service delivery. This role combines relationship management, sales strategy, and performance optimisation within a fast‑moving digital retail environment.

Key responsibilities

• Build and nurture strong relationships with key e‑commerce clients, acting as their main point of contact.
• Develop and execute strategic plans to increase revenue through upselling, cross‑selling and new opportunity identification.
• Monitor account performance metrics (traffic, conversion rates, sales) and provide actionable insights for improvement.
• Collaborate with marketing, product and operations teams to launch promotional campaigns and pricing strategies.
• Manage contract negotiations, renewals and payment reconciliations to ensure timely and accurate settlements.

Required profile

• Minimum 5‑7 years of experience in account management, sales or client services, preferably within e‑commerce or digital retail.
• Demonstrated ability to build and maintain long‑term client relationships and drive revenue growth.