L2 Collaboration Engineer (Cisco CMS/CUCM)

About the role

A one-year extended position for an L2 Collaboration Engineer based onsite in Dubai. The role covers the administration, troubleshooting and maintenance of Cisco Meeting Server (CMS) and Cisco Unified Communications Manager (CUCM) environments.

Key responsibilities

• Cisco Meeting Server (CMS): configure, manage and troubleshoot CMS environments, including call bridge clustering, web bridge configuration, database replication, recorder and streamer services, upgrades, health checks, backup validation and routine maintenance.
• Troubleshoot CMS call quality, conferencing and integration issues, and manage CMS APIs for advanced configurations and bulk provisioning.
• Cisco Unified Communications Manager (CUCM): administer and support CUCM, configuring SIP trunks, device pools, regions, calling search spaces, partitions, media resources, LDAP synchronization and Jabber/Webex integrations.
• Support IP phones, SIP endpoints and collaboration applications, and perform CUCM upgrades, patches and cluster maintenance.
• Troubleshoot call routing, registration, media and voice quality issues.