Manager - Client Enablement

About the role

The Client Enablement Manager at Abu Dhabi Food Hub leads end‑to‑end tenant onboarding, ensuring rapid service activation and early revenue generation.

Key responsibilities

• Lead and coordinate onboarding for new tenants across all pavilion types, meeting documentation, licensing and operational milestones.
• Facilitate adoption of the Operation Management System (OMS), providing training, support and troubleshooting.
• Identify tenant needs, work with the Growth team to upsell additional services, and track monthly billing with Finance.
• Act as primary contact for tenants, liaise with internal teams (Licensing, IT, Sales, Legal) and continuously improve onboarding processes.
• Lead, coach and develop the community engagement team, overseeing safety, performance and escalation handling.

Required profile

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management or related field.
• Minimum 5 years of experience in client onboarding, enablement or customer success within logistics, real estate or industrial zones.
• Fluent English (mandatory) and good Arabic (preferred).