Manager - Client Enablement
AD Ports Group · Abu Dhabi
Job description
About the role
The Client Enablement Manager at Abu Dhabi Food Hub leads end‑to‑end tenant onboarding, ensuring rapid service activation and early revenue generation.
Key responsibilities
- Lead and coordinate onboarding for new tenants across all pavilion types, meeting documentation, licensing and operational milestones.
- Facilitate adoption of the Operation Management System (OMS), providing training, support and troubleshooting.
- Identify tenant needs, work with the Growth team to upsell additional services, and track monthly billing with Finance.
- Act as primary contact for tenants, liaise with internal teams (Licensing, IT, Sales, Legal) and continuously improve onboarding processes.
- Lead, coach and develop the community engagement team, overseeing safety, performance and escalation handling.
Required profile
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management or related field.
- Minimum 5 years of experience in client onboarding, enablement or customer success within logistics, real estate or industrial zones.
- Fluent English (mandatory) and good Arabic (preferred).
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Published 1 hour ago
Expires 1 week from now
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AD Ports Group
Abu Dhabi