Mortgage Advisor – Customer-Focused Banking Role

About the role

RAKBANK is seeking a dynamic, customer‑focused Mortgage Advisor to join its Dubai team. You will guide clients through the entire property financing journey, from initial enquiry to loan approval, while delivering a seamless and high‑quality experience.

Key responsibilities

• Generate mortgage sales and achieve defined targets within the assigned market.
• Explain documentation requirements, application processes, and approval procedures to customers.
• Manage end‑to‑end customer relationships, ensuring smooth coordination during pre‑approval and post‑approval stages.
• Process mortgage applications within the stipulated turnaround time.
• Collaborate with Relationship Managers to build partnerships with real‑estate agents and developers.
• Identify and onboard at least two real‑estate companies each quarter to expand the business network.
• Focus on acquiring New‑to‑Bank customers and expanding the client base.
• Prepare and share MIS reports and provide regular updates on the sales pipeline.

Required profile

• Bachelor’s degree in any related field.
• Minimum 3 years of experience in a sales role, preferably within banking or financial services.
• Strong sales and negotiation abilities with a customer‑focused mindset.
• Ability to work in a target‑driven environment and manage time effectively.

Required skills

• Proficiency in MS Office.
• Experience with CRM tools.