Office Administrator / Customer Service Coordinator

About the role

Filatech 3D Printing Industries FZ-LLC manufactures standard and specialty plastic filaments and granules for 3D printing at its facility in Technology Park, Ras Al Khaimah. It is looking for an organized Office Administrator / Customer Service Coordinator to support daily office operations and provide responsive service to customers in a manufacturing environment. The position is on-site.

Key responsibilities

• Coordinate customer inquiries, orders, product information requests and follow-up through the appropriate communication channels.
• Prepare and maintain quotations, order records, correspondence, customer files and other office documentation.
• Coordinate order status and delivery updates with production, warehouse and logistics colleagues.
• Support daily administrative tasks such as scheduling, data entry, filing and keeping accurate records.
• Help resolve routine customer issues and escalate technical or production matters to the relevant team.
• Ensure customer and business information is handled accurately and confidentially.

Required profile

• Clear, professional written and verbal communication and a customer-focused approach.
• Strong organization, time management, attention to detail and ability to prioritize concurrent requests.
• Experience maintaining customer records, preparing correspondence or quotations, and tracking orders or follow-ups.
• Ability to coordinate with production, warehouse and logistics teams in a manufacturing setting.
• Sound problem-solving skills, discretion with confidential information and confidence escalating issues appropriately.
• Adaptability, reliability and a collaborative approach.

Required skills

• Email and word processing
• Spreadsheets
• Accurate data entry