Officer - Student and Academic Services

About the role

The Officer - Student and Academic Services provides day-to-day administrative support across the student journey, from application and enrolment through progression and graduation. The role processes routine student and academic-service requests, maintains accurate records, supports programme administration, responds to enquiries and assists with orientation, engagement and wellbeing-related activities. It works under the guidance of senior colleagues so that students receive accurate, timely and consistent support.

Key responsibilities

• Support student administration across the lifecycle (applicant transition, enrolment, registration, progression, interruption, withdrawal, completion and graduation), process requests and give clear frontline guidance
• Provide administrative support to the department on academic calendars, class and assessment schedules, room requirements and attendance, extension and mitigating-circumstances documentation
• Maintain accurate student records in approved systems, run validation reports and compile routine reports
• Respond to student enquiries, support scholarships, accommodation, transport, accessibility and wellbeing processes, and escalate urgent or sensitive matters following safeguarding and welfare procedures
• Assist with orientation, welcome activities, engagement initiatives, student voice activities and inclusive access
• Prepare student communications, guidance materials, correspondence, presentations and website content, and check online services and forms
• Ensure work complies with academic regulations, institutional policies and confidentiality requirements, and keep process documentation and service records
• Support departmental priorities and colleagues during peak periods, and help temporary staff and student volunteers

Required profile

• Bachelor's degree in education, student affairs, business administration, information management or another relevant discipline; equivalent education and experience may be considered
• Two to four years of relevant experience in student services, academic administration or higher education administration
• Experience supporting student-lifecycle or academic administrative processes in a service team
• Experience maintaining student records, working with management systems and producing operational reports
• Frontline support experience with confidential or sensitive enquiries
• Desirable: experience in a multicultural higher education or specialist arts-education environment, knowledge of safeguarding, accessibility, inclusion and student wellbeing procedures

Required skills

• Sound knowledge of student-services and academic-administration principles
• Excellent written and verbal communication skills
• Strong organisational, administrative and records-management skills with attention to detail
• Sound judgement and practical problem-solving