Operations & Client Relations Specialist

About the role

Choose UAE is looking for an Operations & Client Relations Specialist to join its growing Operations team. The role sits at the heart of business setup services covering company formation, visas, banking applications, PRO tasks and more, acting as the bridge between clients, the internal team, vendors and government jurisdictions.

Key responsibilities

• Serve as the first point of contact for clients and internal team members throughout the setup lifecycle, from sales handover to completion.
• Manage and coordinate company formation, visa applications, Emirates ID, medical testing, banking applications, PRO services and other jurisdiction requirements.
• Keep clients, vendors and jurisdictions informed and track progress internally.
• Resolve queries promptly, guide clients step-by-step and maintain high customer satisfaction.
• Work directly with free zones, mainland authorities, banks and other partners.
• Suggest and implement workflow improvements and set up feedback loops with clients and the team.

Required profile

• Prior experience in hospitality, business services or customer service.
• Background in office administration or operations support.
• Immediate or short-notice availability.
• Completion of the application form.

Required skills

• Basic knowledge of project management is a plus.
• Strong multitasking, attention to detail and people skills.

What we offer

• Professional training, merit-based promotions and ongoing learning, including free Masterclass sessions.
• A dynamic, agile startup culture focused on innovation and customer-first service.
• A supportive workplace that emphasises fairness and mental well-being.