Operations Officer

About the role

Progress Beauty Perfumes and Cosmetics Trading Co is hiring a full-time Operations Officer in Dubai. The role covers end-to-end order processing, documentation, customer service, inventory support and dispatch coordination.

Key responsibilities

• Process customer and online orders, verify availability, prices, quantities and delivery details, and follow each order through to delivery.
• Prepare quotations, sales orders, invoices and delivery notes in the ERP/1C system, keeping accurate customer and transaction records.
• Respond to inquiries, give order updates, coordinate complaint resolutions and handle returns, exchanges and refunds; escalate matters needing approval.
• Maintain inventory records, help with stock checks and coordinate with the warehouse team on availability, stock movements and discrepancies.
• Assist with picking, checking and packing orders so products, quantities, packaging and documents are correct before dispatch.
• Arrange collections and deliveries with the delivery team and logistics partners, track progress, follow up on delays and keep delivery confirmations.
• Support sales with quotations and reports, and coordinate with the headquarters accounts team on invoices, payment confirmations and credit notes.
• Maintain physical and digital records, prepare routine operational reports and follow up on pending tasks.

Required profile

• Experience in operations support, order processing, sales coordination or customer service; beauty, cosmetics, retail, e-commerce or trading experience is an advantage.
• Excellent verbal and written communication, customer service skills and a practical understanding of invoicing, inventory records and order fulfilment.
• Strong attention to detail, organisation and follow-up, able to manage several priorities and work across teams.
• Dependable, proactive and willing to help with practical tasks such as order checking, packing and dispatch.

Required skills

• Proficiency in ERP systems, preferably 1C.
• Microsoft Excel and Word, email and accurate data entry.

What we offer

• Health insurance
• Transport/commuting allowance
• Reimbursement of mobile bills
• Paid annual leave and maternity and paternity leave