Parts Supervisor - Ras Al Khaimah

About the role

Al Tayer Motors is looking for a Parts Supervisor in Ras Al Khaimah to supervise the professional support given to internal and external customers. The role covers identifying customers' parts requirements and helping them make cost-benefit purchasing decisions so that budgeted sales targets are achieved or exceeded.

Key responsibilities

• Attend to customer enquiries, check the availability of required parts and organise delivery within the prescribed standard time.
• Source parts from other locations for urgent customer needs, or order through the inventory department for delivery on an agreed date.
• Prepare Sales Return Notes for returned items and adjust stock and payments accordingly.
• Promote the sale of accessories with all customers to increase sales and profitability.
• Help coordinate promotions and campaigns for seasonal products and slow-moving inventory.
• Visit credit customers regularly to resolve outstanding issues and handle escalated complaints about delays or defective, damaged or wrong parts.
• Guide and motivate subordinates, develop them and ensure they perform quality work.

Required profile

• Diploma in Automobile Engineering or a similar field.
• 5+ years of total relevant experience.
• 1-2 years of supervisory experience.