Pega Lead Decisioning Architect

About the role

This role leads the architecture and implementation of Pega Customer Decision Hub and customer decisioning solutions. It combines hands-on decisioning work with technical leadership, mentoring developers and decisioning engineers and ensuring alignment with business objectives.

Key responsibilities

• Lead the architecture and implementation of Pega Customer Decision Hub and customer decisioning solutions.
• Design and implement Next-Best-Action (NBA) strategies, decision strategies, engagement policies and arbitration rules.
• Define and optimize decisioning frameworks using Pega CDH, predictive models, adaptive models and real-time customer insights.
• Translate business requirements into scalable, reusable and high-performance technical solutions.
• Lead solution design, technical reviews, coding standards and architecture governance.
• Collaborate with business, product, data science, integration and engineering teams.
• Oversee integrations with CRM platforms, customer data platforms, APIs and enterprise applications.
• Troubleshoot performance issues, optimize decisioning execution and ensure scalability and reliability.
• Mentor developers and decisioning engineers and provide technical leadership throughout delivery.
• Ensure compliance with enterprise architecture standards, security policies and regulatory requirements.

Required profile

• 8+ years of overall IT experience, with substantial experience in Pega implementation and decisioning architecture.
• 7-10 years of work experience.
• Proven experience leading technical teams, conducting design reviews and engaging with senior business and IT stakeholders.
• Strong communication, analytical, problem-solving and stakeholder-management skills.

Required skills

• Pega Customer Decision Hub (CDH) and Next-Best-Action (NBA) framework.
• Decision strategies, arbitration, engagement policies, actions, treatments, propositions and contact policies.
• Adaptive Decision Manager (ADM), predictive and adaptive models, customer segmentation and interaction history.
• Real-time and batch decisioning solutions across inbound and outbound channels.
• Pega architecture, performance tuning, integration patterns and enterprise solution design.
• REST/SOAP APIs, SQL, JSON/XML and enterprise system integrations.

Preferred certifications: Pega Certified Lead Decisioning Architect (PCDLDA), Pega Certified Decisioning Consultant (PCDC/CPDC), and Pega Certified Lead System Architect (PCLSA/CLSA).