Policy Administration Team Leader – Health Insurance

About the role

The company is seeking a Policy Administration Team Leader to oversee health insurance onboarding, pre‑inception, policy maintenance and contracting operations. You will lead a high‑performing team, ensure SLA compliance and maintain transaction accuracy.

Key responsibilities

• Supervise onboarding, pre‑inception, administrative and contracting activities across all lines of business.
• Coach team members both on‑site and remotely to improve productivity and quality.
• Allocate resources during peak periods and monitor SLA, turnaround, cycle time, quality and productivity.
• Review documents for completeness before system entry and support policyholders, brokers and intermediaries.
• Upload member data to regulatory systems, translate contracts when required and run quality assurance checks.
• Support audits, identify and close process gaps, train new recruits and deliver system/process training.

Required profile

• Bachelor’s degree in Business Administration, Healthcare Management or related field.
• 5+ years experience in policy administration within medical or health insurance.
• Proven team leadership, coaching and performance assessment experience.
• Strong problem‑solving ability and capacity to handle escalations.

Required skills

• Health insurance policy knowledge and regulatory requirements.
• Healthcare administration software and systems.
• Policy administration and contracting activities.
• Onboarding and pre‑inception processes.