Process Design Lead

About the role

Dawam Business Solutions is hiring a Process Design Lead in Sheikh Zayed, UAE, reporting to the Deputy CEO Operations. The role leads the design and re-engineering of end-to-end business processes across core functions, aligning them with Fin-tech regulatory, operational and technology requirements. It is a full-time, onsite position with working hours of 9 AM to 5 PM, days off on Fridays and Saturdays.

Key responsibilities

• Analyse current ("As-Is") processes and design optimized ("To-Be") process models, identifying gaps, inefficiencies, risks and automation opportunities
• Work with Product, IT, Risk, Compliance and Operations teams to ensure processes support digital platforms, system integrations and automation tools
• Develop and maintain process maps (BPMN), SOPs, RACI matrices, process controls and KPIs, with proper governance and version control
• Run process design workshops with stakeholders, act as a trusted advisor and align stakeholders on ownership and accountability
• Monitor process performance with KPIs, lead continuous improvement (Lean / Six Sigma concepts preferred) and support change management during roll-outs

Required profile

• 4 to 5 years of experience; Fin-tech or financial services background is a must
• Bachelor's degree
• Good English

Required skills

• Process design and optimization
• Fin-tech and financial operations knowledge
• Systems and technology integration
• Data and analytical capability
• Risk, compliance and governance

What we offer

• Social and medical insurance
• Full-time onsite work, 9 AM to 5 PM, with Fridays and Saturdays off