Program Management Officer (PMO) - Dubai

About the role

TOPPAN Security, the international development arm of the TOPPAN Group in the security domain, is hiring a Program Management Officer (PMO) in Dubai. Reporting to the Head of the Program Management Office, the officer supports program operations, sales coordination and performance monitoring, working with Program Managers to support program delivery and reporting.

Key responsibilities

• Enter and manage sales orders in Microsoft Dynamics or a similar ERP system.
• Own and maintain financial forecast dashboards and reporting tools, ensuring accurate tracking and reporting of operational and financial data with PM support.
• Monitor and follow up on KPIs related to program performance (costs, quality, delays) with Program Managers.
• Support continuous improvement by reviewing and optimizing processes, contributing to process documentation and communication.
• Act as a key advocate for project governance arrangements, post-project reviews, board meetings and audits.
• Coordinate and organize portfolio reviews with the Sales team and Program Management, preparing reports, summaries and action follow-ups.

Required profile

• Bachelor's degree in Engineering, Business Administration, Operations, Project Management, Economics or a related field is preferred.
• Ability to communicate effectively in English, verbally and in writing; additional languages are welcome.
• Primarily office-based position in Dubai; travel and fieldwork, including international travel, may be required, and a valid passport is needed.
• Must be legally eligible to work in the country of employment and comply with TOPPAN Security policies on Quality, Security, Safety, Business Continuity and Environmental systems.
• Experience in program management, operations, sales support or business coordination, and in project coordination and administration.

Required skills

• Experience with Microsoft Dynamics or similar ERP systems.
• Strong analytical and reporting skills, good knowledge of KPI monitoring and dashboard management.
• Proficiency in MS Office (Word, Excel, PowerPoint, Project); advanced Excel and reporting skills.
• Excellent organizational, coordination and communication skills, able to work under pressure and manage multiple priorities.